Privacy Policy

1. Information We Collect

• Contact and Account Data: Name, email address, billing address, phone number (if provided), username and password.
• Payment Data: Processed securely by our payment service providers.
• Course-Related Data: Course progress, completion status, quiz results, watch time, and downloaded materials.
• Technical and Usage Data: IP address, browser type, device information, pages visited, cookies, and interaction logs.
• Children's Data: For courses intended for children under 18 — child's name, age or age group, and parental/guardian contact details.

2. How We Use Your Data and Legal Basis

• Performance of a contract (Article 6(1)(b)): To create accounts, process payments, deliver courses, and provide support.
• Legitimate interests (Article 6(1)(f)): To improve our services, prevent fraud, and communicate service updates.
• Legal obligation (Article 6(1)(c)): To comply with tax and legal requirements.
• Consent (Article 6(1)(a)): For marketing emails and non-essential cookies. You can withdraw consent at any time.

3. Sharing Your Data

We may share your personal data with trusted third-party service providers (payment processors, hosting providers, email platforms) who are bound by strict data processing agreements. We do not sell your personal data to third parties.

4. International Data Transfers

Where service providers are located outside the EEA, we ensure appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law (accounting and tax records are typically kept for 6-7 years).

6. Your Rights under GDPR

To exercise any of these rights, contact us at Support@TheBeSafeGroup.com. We will respond within one month.

7. Cookies

We use essential cookies to make the website function. Non-essential cookies for analytics or marketing require your explicit consent, managed via our cookie banner.

8. Data Security

We implement appropriate technical and organisational measures including encryption and access controls. In the event of a personal data breach posing a risk to your rights, we will notify the relevant supervisory authority without undue delay.

9. Children's Privacy

If you believe we have collected data from a child without proper parental consent, please contact us immediately at Support@TheBeSafeGroup.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website.

11. Contact Us

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with your national data protection supervisory authority.