✓ One-time payment — no subscription5 Packages · 25 Subjects · 250 LessonsEvidence-based safety educationFamily progress tracking included🔒 Secure checkout via Stripe✓ One-time payment — no subscription5 Packages · 25 Subjects · 250 LessonsEvidence-based safety educationFamily progress tracking included🔒 Secure checkout via Stripe

Refund Policy

Last updated: March 2026

At The Be Safe Group, we are committed to providing high-quality safety courses that deliver real value to our customers. We understand that sometimes circumstances change, and we aim to make our refund process as fair and transparent as possible.

Our Refund Policy

We offer a straightforward refund window to ensure you can purchase with confidence.

Full Refund Within 7 Days

If you request a refund within 7 days of your purchase date, you are eligible for a 100% refund of the amount paid for the course.

Completion-Based Restriction

No refund will be available once any purchased course has been completed to more than 20% of the course content. Course progress is accurately tracked through our learning platform, including metrics such as video watch time, lesson completion percentage, quiz attempts, and any downloaded materials.

Processing Time

Approved refunds will be returned to your original payment method within 10 business days.

This policy balances your right to try our courses with the nature of digital products, where access to valuable content begins immediately upon purchase.

Important Information for EU / EEA / UK Customers

As a customer based in the European Union, European Economic Area, or the United Kingdom, you may benefit from additional statutory rights under the Consumer Rights Directive. This generally includes a 14-day cooling-off period for distance contracts.

However, for digital content and online courses, your right of withdrawal may expire once you give your express consent to the immediate supply of the digital content and begin accessing or using the course material. We clearly present this consent requirement at the checkout stage. In all cases, your statutory consumer rights take priority over our standard policy where they provide greater protection.

How to Request a Refund

To request a refund, please contact our support team within the eligible timeframe:

Email: Support@TheBeSafeGroup.com

Subject line: Refund Request – [Your Order Number or Course Name]

Please include your order details and a brief reason for the request (optional). Our team will review your request, verify the course progress, and process eligible refunds promptly.

What Happens After a Refund?

  • Your access to the course will be revoked shortly after the refund is processed.
  • You will no longer be able to view or download any course materials.

Non-Refundable Situations

Refunds are not available in the following cases:

  • Courses purchased during promotional or discounted periods (unless otherwise stated).
  • Requests made after the 7-day window.
  • Any breach of our Terms and Conditions.

Our Commitment to You

We take pride in the quality and practicality of our safety courses. Our goal is to equip you with essential knowledge that helps create safer environments. If you have any questions about this policy, our support team is always here to help.

For any refund-related inquiries, feel free to reach out to us at Support@TheBeSafeGroup.com.

The Be Safe Group

TheBeSafeGroup.com